Microsoft is ending support for the Live Mail program. I think they call them apps now. So I have been reading on a work around.
Let me back up a bit.
I have a hotmail account. I had to give them a second address so I could verify the hotmail account that I have, so I had to create a second hotmail account.
Back to the story.
One of the things I have read about to keep Live Mail working is to make sure the protocol is set to POP. This is because the “new” mail will use a different way of doing things. Compatible with the new “Mail” app in Windows 10, which is total garbage if you asked me.
So, on my second hotmail account (the one that MS forced me to open, just so I can verify the first), I went and made it POP compatible. Not a hard thing to do, it is an option right on their own selection process.
Now, I try to email from the first account to the second, works fine. So, I try to respond from the second to the first and next thing you know, my account has been blocked.
I go through the instructions on screen to unblock it and it requires a cell phone number where you can receive a text. Nope, no such thing at our house. No cell phone at all. No other option either.
So, after much searching, I find the MS help chat, and after several minutes, explain to the service person the situation and can they help. This was Saturday. She gives me a link to the proper service page to get the help I need. I fill out the form, stating that I have no access to get a text message and that I want to get this email address going again. After all, MS requires I have it. I ask what the specific reason is that this address got blocked too.
Response will take 24 hours it says.
Today (Monday, about 36+ hours later) I get an email on the first account with information and links on getting the second one unblocked. The link takes me to a place where there is a box to put in a phone number where I can receive a text message…………? What?……..Wait….here I am almost 2 days later and they have circled around to where I began. Of course with no explanation as to why the account was blocked.
Back on line to MS chat help. Wait, wait, wait some more. Finally a rep gets on and I describe the situation. She wants a cell phone number to text me a code. I explain again. She sends me to a page that wants a cell phone number so they can text me a code. I explain again. I even suggest that she give me her cell phone number (they must all have them, they are required for situations such as this right? They must have a company one because of this right?), I will enter that and she can receive the code and give it to me over the chat. Nope, can’t do that. She has to send it off to a tier 3 service person, when would be a good time to contact me. I say “now”. I give her my land line number (the only number I have).
They will get back to me in 1 to 2 hours.
Here it is 3 hours later, I am still waiting.
I am beginning to think learning Linux would be easier. There are no answers and the system they have in place is just dumb. Perhaps they are trying to make a good case for buying an Apple product.
Oh, and they did get me to a page to re-set my password. It has to be one that I have never used before. How the heck are you supposed to keep track of all of this?!!! I would email it to myself, but my account is blocked.
Sorry, Microsoft has me saying all kinds of words that are politically incorrect and I had to have a bit of a rant.
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